Help Center

We partner with trusted carriers such as Royal Mail, UPS, and DHL. Once your order is dispatched, you’ll receive a confirmation email with a tracking number.

👉 For more details, please refer to our [Shipping Policy]

For addresses within the UK, orders typically arrive within 6–8 working daysusing our express delivery service. Please note that delivery times may vary in remote areas.

Unfortunately, we are unable to deliver to P.O. Boxes. Please provide a full physical addressat checkout.

We currently accept secure payments via PayPal and most major credit or debit cards.

This could be due to one of the following reasons:

1.The card is not supported – try another card.

2.Incorrect CVV or billing details.

3.Your card has expired.

You may also wish to contact your bank directly for further assistance.

No account is required — you can checkout as a guest. However, creating an account allows you to track orders and view your purchase history.

You can track your order at any time via our Order Statuspage, or use the tracking number in your shipping confirmation email on the courier’s website.

If you're not fully satisfied with your purchase, you may return it within 30 daysof delivery. Items must be in original condition.
📩 Please email support@havarohardware.comto begin the return process. Note: Returns must be sent to our warehouse, not our office address.

Our support team is here to help. Please email us at support@havarohardware.comand we’ll get back to you within 24 hours (Mon–Fri).

Once your returned item reaches us (typically within 3–5 business days), your refund will be processed within 5 business days. Depending on your payment method, the funds may take up to 2–3 weeksto appear on your statement.