Privacy & Cookie Policy

Privacy & Cookie Policy

At Havaro Hardware, we take your privacy seriously. We only use your personal information to provide the services you request via our website, telephone, or email, and to comply with our legal obligations.

What Information Do We Collect?

We may collect the following information when you place an order or interact with us:

  • Full name

  • Billing and delivery address

  • Company name (if applicable)

  • Telephone and mobile number

  • Email address

  • IP address

  • Order notes or special instructions

How Is Your Information Used?

We use your personal data to:

  • Process your orders

  • Manage your account

  • Provide customer service and support

When placing an order, you will be required to provide certain mandatory information (marked with *). Additional data is optional and helps us tailor our service to you.

We never sell or share your information for marketing purposes.

Your personal data is protected with SSL/TLS encryption to prevent unauthorised access, especially in relation to payment and financial data.

Who Do We Share Your Data With?

To fulfil our service, we only share your data with trusted third parties:

Payment Providers

  • Sage Pay
    A secure, third-party payment processor. We do not have access to your full payment details.

  • PayPal
    A globally recognised secure payment platform. Your data is processed through their encrypted systems.

Delivery Partners

  • DPD Local and Royal Mail
    We share only the necessary delivery information with our couriers to complete your order.

Review Partner

  • Reviews.co.uk
    We may share your email address and order number to invite you to review your experience. This data cannot be used to personally identify you.

Google

We use Google services for analytics and advertising. More information is available here: Google's Privacy and Terms

Who Has Access to Your Information?

Your data is only accessible to authorised team members bound by confidentiality obligations. We do not share or sell your data for marketing purposes under any circumstances.

We take all reasonable steps to ensure the security of your information. If you have a password to access any part of our site, it is your responsibility to keep it confidential.

Your Rights

You have the right to:

  • Access your data – Request a copy of the personal information we hold about you.

  • Correct your data – Ask us to correct inaccurate, incomplete, or outdated data.

  • Delete your data – Request deletion of your data if:

    • It’s no longer needed for the purpose collected

    • You withdraw consent (where applicable)

    • We're using it unlawfully

  • Restrict data use – In certain situations, you may ask us to restrict how we use your data.

  • Withdraw consent – Where consent was required, you may withdraw it at any time.

Contact Us

To exercise any of your rights or if you have any privacy-related questions, please contact us via our Contact us or by emailing support@havarohardware.com.