Privacy & Cookie Policy

Privacy & Cookie Policy

At Havaro Hardware, we take your privacy seriously. We only use your personal information to provide the services you request via our website, telephone, or email, and to comply with our legal obligations.

What Information Do We Collect?

We may collect the following information when you place an order or interact with us:

  • Full name

  • Billing and delivery address

  • Company name (if applicable)

  • Telephone and mobile number

  • Email address

  • IP address

  • Order notes or special instructions

How Is Your Information Used?

We use your personal data to:

  • Process your orders

  • Manage your account

  • Provide customer service and support

When placing an order, you will be required to provide certain mandatory information (marked with *). Additional data is optional and helps us tailor our service to you.

We never sell or share your information for marketing purposes.

Your personal data is protected with SSL/TLS encryption to prevent unauthorised access, especially in relation to payment and financial data.

Who Do We Share Your Data With?

To fulfil our service, we only share your data with trusted third parties:

Payment Providers

  • Sage Pay
    A secure, third-party payment processor. We do not have access to your full payment details.

  • PayPal
    A globally recognised secure payment platform. Your data is processed through their encrypted systems.

Delivery Partners

  • DPD Local and Royal Mail
    We share only the necessary delivery information with our couriers to complete your order.

Review Partner

  • Reviews.co.uk
    We may share your email address and order number to invite you to review your experience. This data cannot be used to personally identify you.

Google

We use Google services for analytics and advertising purposes, subject to your cookie consent preferences. More information is available here: Google's Privacy and Terms

Who Has Access to Your Information?

Your data is only accessible to authorised team members bound by confidentiality obligations. We do not share or sell your data for marketing purposes under any circumstances.

We take all reasonable steps to ensure the security of your information. If you have a password to access any part of our site, it is your responsibility to keep it confidential.

Your Rights

You have the right to:

  • Access your data – Request a copy of the personal information we hold about you.

  • Correct your data – Ask us to correct inaccurate, incomplete, or outdated data.

  • Delete your data – Request deletion of your data if:

    • It’s no longer needed for the purpose collected

    • You withdraw consent (where applicable)

    • We're using it unlawfully

  • Restrict data use – In certain situations, you may ask us to restrict how we use your data.

  • Withdraw consent – Where consent was required, you may withdraw it at any time.

🔐 Cookies & Consent Management

We use cookies and similar technologies to ensure the proper functioning of our website, analyse traffic, personalise content, and support marketing activities.

Cookies are categorised as follows:

Necessary Cookies
These cookies are essential for the website to function properly and cannot be disabled. They enable core features such as security, page navigation, and access to secure areas.

Preferences Cookies
These cookies remember your choices (such as language or region) to provide a more personalised experience.

Statistics Cookies
These cookies collect anonymous information about how visitors use our website, helping us improve performance and user experience.

Marketing Cookies
These cookies may be used to track visitors across websites in order to display relevant advertisements and measure the effectiveness of marketing campaigns.

🍪 Consent & Cookie Control

When you visit our website, you are presented with a cookie banner that allows you to manage your cookie preferences.

  • Non-essential cookies are only activated after you provide explicit consent

  • You can accept all cookies, reject all non-essential cookies, or manage your preferences

  • You can change or withdraw your consent at any time via the cookie settings link on our website

Our website uses Google Consent Mode, meaning analytics and advertising services operate in a restricted mode until consent is granted.

⚖️ Legal Basis for Data Processing

We process personal data based on the following legal grounds:

  • Contractual necessity – to process orders and deliver products

  • Legal obligation – to comply with tax and accounting laws

  • Legitimate interest – to improve website functionality and security

  • Consent – for analytics, marketing cookies, and optional services

⏳ Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Contact Us

To exercise any of your rights or if you have any privacy-related questions, please contact us via our Contact us or by emailing support@havarohardware.com.