At Havaro Hardware, we take your privacy seriously. We only use your personal information to provide the services you request via our website, telephone, or email, and to comply with our legal obligations.
We may collect the following information when you place an order or interact with us:
Full name
Billing and delivery address
Company name (if applicable)
Telephone and mobile number
Email address
IP address
Order notes or special instructions
We use your personal data to:
Process your orders
Manage your account
Provide customer service and support
When placing an order, you will be required to provide certain mandatory information (marked with *). Additional data is optional and helps us tailor our service to you.
We never sell or share your information for marketing purposes.
Your personal data is protected with SSL/TLS encryption to prevent unauthorised access, especially in relation to payment and financial data.
To fulfil our service, we only share your data with trusted third parties:
We use secure third-party payment providers to process payments on our website. Depending on the payment method selected at checkout, your payment may be processed by PayPal, credit/debit card payment providers, or other secure payment services displayed at checkout.
We do not store or have access to your full payment card details. Payment information is processed securely by the relevant payment provider.
To fulfil and deliver orders, we may share necessary delivery information with trusted shipping and logistics partners. These may include Royal Mail, DHL, UPS, or other tracked delivery partners, depending on the delivery destination, shipping origin, and service availability.
Only the information required to complete delivery is shared with our delivery partners.
We may use review or feedback tools to invite customers to share their shopping experience. If a review invitation is sent, we only use the necessary order and contact information required for that purpose.
We use Google services for analytics and advertising purposes, subject to your cookie consent preferences. More information is available here: Google's Privacy and Terms
Your data is only accessible to authorised team members bound by confidentiality obligations. We do not share or sell your data for marketing purposes under any circumstances.
We take all reasonable steps to ensure the security of your information. If you have a password to access any part of our site, it is your responsibility to keep it confidential.
You have the right to:
Access your data – Request a copy of the personal information we hold about you.
Correct your data – Ask us to correct inaccurate, incomplete, or outdated data.
Delete your data – Request deletion of your data if:
It’s no longer needed for the purpose collected
You withdraw consent (where applicable)
We're using it unlawfully
Restrict data use – In certain situations, you may ask us to restrict how we use your data.
Withdraw consent – Where consent was required, you may withdraw it at any time.
We use cookies and similar technologies to ensure the proper functioning of our website, analyse traffic, personalise content, and support marketing activities.
Cookies are categorised as follows:
Necessary Cookies
These cookies are essential for the website to function properly and cannot be disabled. They enable core features such as security, page navigation, and access to secure areas.
Preferences Cookies
These cookies remember your choices (such as language or region) to provide a more personalised experience.
Statistics Cookies
These cookies collect anonymous information about how visitors use our website, helping us improve performance and user experience.
Marketing Cookies
These cookies may be used to track visitors across websites in order to display relevant advertisements and measure the effectiveness of marketing campaigns.
When you visit our website, you are presented with a cookie banner that allows you to manage your cookie preferences.
Non-essential cookies are only activated after you provide explicit consent
You can accept all cookies, reject all non-essential cookies, or manage your preferences
You can change or withdraw your consent at any time via the cookie settings link on our website
Our website uses Google Consent Mode, meaning analytics and advertising services operate in a restricted mode until consent is granted.
We process personal data based on the following legal grounds:
Contractual necessity – to process orders and deliver products
Legal obligation – to comply with tax and accounting laws
Legitimate interest – to improve website functionality and security
Consent – for analytics, marketing cookies, and optional services
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.
To exercise any of your rights or if you have any privacy-related questions, please contact us via our Contact us or by emailing support@havarohardware.com.
