Shipping Policy

Order Confirmation
You will receive two important emails:

1. Order Confirmation: Sent immediately after placing your order

2. Dispatch Notification: Sent when your order ships (includes tracking number*)

*Please note:

• Tracking numbers may take up to 24 hours to activate

• Due to UK tax regulations, we cannot alter shipping addresses after order placement

• Orders in transit cannot be cancelled

Please ensure all delivery details are correct before completing your purchase.

Delivery Methods
Havarohardware partners with proven carriers that offer insurance and tracking, including: Royalmail, DHL, and UPS. 

Key information:

• All delivery times are in working days (Monday-Friday, excluding bank holidays)

• Cut-off times vary by carrier (typically 12pm-2 pm for same-day dispatch)

• Warehouse processing times may affect total delivery time

Delivery Restrictions
Currently unavailable for:

• Outer Hebrides

• Shetland Islands

• Isle of Man

• Channel Islands (Jersey & Guernsey)

*Mainland UK deliveries typically arrive within stated timeframes. Remote Scottish Highlands and Northern Ireland addresses may experience 1-2 day delays.

UK Mainland Delivery Options
We offer flexible delivery services:

*Highlands, Islands and Northern Ireland may incur 1-2 extra working days.

Important Information

• Processing Time: 1-5 working days (Mon-Fri, excluding bank holidays)

• Peak Periods: Possible delays during sales, Christmas or postal strikes

• Address Accuracy: We cannot be held responsible for incorrect delivery details

• Failed Deliveries: Returned parcels subject to £2.99 reshipping fee

Shipping & Order Confirmations

• Order Confirmation: Email sent immediately after purchase

• Dispatch Notification: Email with tracking link when order ships

• Tracking Issues: Contact carrier directly using your tracking number

• Missing Emails: Check spam folder or contact us within 48 hours

Need Help?
Email: support@havarohardware.com